Red Swan offers service level agreements (SLA) for the following:

Model Risk Management Services

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    Risk model maintenance

    • Maintaining risk model schema updates
    • New model configuration, testing and validation
    • Update mapping rules for new security types
    • Model inventory management
    • Documented audit trail of model changes
    • Version control
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    Active Monitoring

    • Risk process diagnostics
    • RM log file analysis
    • Risk results output diagnostics
    • Update mapping rules when new security types are detected
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    Reporting

    • Daily custom report generation
    • Daily, weekly, monthly
    • Error correction and report re-runs

Rating – Customer Service

Exceptional

Red Swan customer service earns a 97.2% "Exceptional" rating from our clients.