Red Swan offers service level agreements (SLA) for the following:
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Risk model maintenance
- Maintaining risk model schema updates
- New model configuration, testing and validation
- Update mapping rules for new security types
- Model inventory management
- Documented audit trail of model changes
- Version control
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Active Monitoring
- Risk process diagnostics
- RM log file analysis
- Risk results output diagnostics
- Update mapping rules when new security types are detected
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Reporting
- Daily custom report generation
- Daily, weekly, monthly
- Error correction and report re-runs
Rating – Customer Service
Red Swan customer service earns a 97.2% "Exceptional" rating from our clients.
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